Our Aims and Values
“Ryders of Warrington Ltd is a family business with family values. With all its products and services the company’s aim is always to provide a quality customer experience”
Ryders of Warrington Ltd recognises that the maintenance of defined quality standards in all aspects of performance is critical to our success. As part of our Quality approach we are committed to a Quality Policy, which will assure our customers that our business as a whole achieves a recognised standard of performance.
We will invest as appropriate in both equipment and people to provide our customers with a cost effective and quality level of service to meet their motoring needs.
A six-point Quality Policy, as defined below, underpins this commitment:
All systems and procedures will be designed to ensure that Customer requirements will be fully understood and satisfied
Achievement of the required quality standard is a core responsibility of every employee. Each member of staff is given the opportunity to contribute to the continuous improvement programme.
Processes and systems
Quality Management activities will be planned and based upon minimising risk and eliminating errors
We will develop our employee’s skills and increase their contribution through effective leadership, motivation and training
Quality Management System
We will comply with the requirements of the Quality Management System as well as continually improving its effectiveness
Objectives & measures
We will establish and communicate meaningful quality objectives and performance targets (KPI’s) to all staff and drive continuous improvement.
It is a responsibility of all employees to understand and conform to the requirements of the Company’s Quality Policy and to its systems and procedures.