Telephone: 01925 411311

ANONYMOUS

Question Response
QA1. Overall Satisfaction
  • 6
QA31. Recommend Dealer
  • 6
QN3. Comment - Liked about Purchase Experience
  • Pleasant showrooms. Easy access to the dealership.
QN5. Comment - Disliked about Purchase Experience
  • Attitude of the salesperson. He seemed displeased when I changed my mind over the model I intended to buy. There was no communication (by phone/email or text) as to when I was likely to get the car which I eventually settled on. I did not even receive an invoice for the new car/noinformation the model or specification. I was kept waiting for over an hour for a pre-arranged meeting when as he 'over-ran'a meeting with another customer. I felt misled and upset over the final financial agreement... ie a 'deposit' which we were told was returnable turned out not be!
QD5. Ease of Finding Info on Website
  • 8
QD2. Ease of Buying Process
  • 5
QD3. Comment - Making Buying Process Simpler
  • A clearer explanation of financial arrangements. The final document was covered in hand written 'calculations' for the final settlement but the 'calculations' were not explained properly. The form could have been better designed.
Q15. Handed Over on Agreed Date
  • Yes, on the agreed date
QC14. Presentation of Vehicle at Handover
  • 6
QC14a. Comment - Presentation of Vehicle
  • I did not enjoy the experience of buying this vehicle and really wanted to be out of the environment as soon as possible.
Q18. Problems on Day of Handover
  • Yes
Q23. Comment - Specify Problems
  • No problems with the vehicle itself (it is lovely) but I felt deeply distressed by the demand for £500 more than I expected to pay (ie, what I thought was a returnable deposit.... which turned out not be!!wasn't)
Q24a. Problems Resolved
  • NO, the problems were only partially resolved
QC26. General Attitude of Sales Executive
  • 5
QC27. Professional Skills
  • 5
QD7. Put Your Requirements First
  • 6
QC29. Comment - Relationship with Dealership
  • Real problems with the financial side of this deal. I still feel that I have not had a proper explanation for the figures finally arrived at. This is the 4th/5th Peugeot I have leased on the PSA scheme (it is the first from this particular dealership)and I have never felt "cheated" like I did from this experience.
QA29. Vehicle Satisfaction
  • 10
QA29a. Comment - Vehicle Satisfaction
  • IT IS LOVELY! It does exactly what I want. It is nippy, sleek, economical, parks in tiny spaces and has a great SOUND system!
QD9. Comment - More Enjoyable Experience
  • A salesperson who could explain the mathematics rather better. I am an older person and female...BUT... I do, have a science degree so I am not totally stupid......I am still not convinced that I haven't been fobbed off !!
 

 

Ryders of Warrington Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We typically receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.

Company Number - 08402235 | VAT Number - GB534986602